Technical Service - make them trustworthy

Honor Customer by Technical Service Power

A sparkling note appears on the computer screen "Re:Everlight Chemical", after clicking on the message, it reveals the three-way communication between E company Everlight Chemical's subsidiary and a local distributor, stating "E company has encountered a production problem".

 The subsidiary mentions in its letter the urgent need to assist E company to solve the problem. E company is a integrated production line starting from spinning to final garment manufacturing. Currently, Everlight Chemical is the qualified one of four international dye manufacturers to supply E company, a VIP client of Everlight Chemical.



In order to increase customer loyalty and willingness to purchase,
quality and technical service support are crucial to the clients

A hurry-skurry telephone call interrupts the experiment that must be completed before the office closes, the voice of the subsidiary's GM stated "There is a problem with E company's production line with our products; Would you please come over to help E company solve problem next week ? "Ok, I will help to deal with this case soon after I report back.”
Three days later at the customer dyeing mill, the production manager says "We have been using this dye product for the past 4~5 years without any problem. However, similar problems have occurred repeatedly over the last couple of months, and we are unable to figure out the cause. As a result, we have to seek your assistance." Please don't mention it, because caring for our clients and creating values together with clients have always been Everlight Chemical's quality policy. Concerning your firm's problem, I propose the following measures could solve⋯"
Four days later, E company's production manager says "We dyed three batches of fabric over several days, with your adjustments and recommendation in production line, the problem never occurred again. Thanks to your outstanding technical team's assistance, our production problem was eliminated." Currently, 4~6 tons dyes monthly supply to E company's had been moved on smoothly again without problem.

Technical service capability adds bonus to Everlight Chemical's products
There is a saying in the industry "There are no Phd. doctors in the dyeing and finishing industry field", because many things can go wrong when hundreds matrix combination of dyes, additives, and chemicals are used in different production processes with different equipments and conditions. When similar problems occur, various solutions will vary from client conditions.

In order to increase customer loyalty and willingness to purchase, quality and technical service support are crucial to the clients. Clients who purchase from Everlight Chemical all have the same impression "Although Everlight Chemical's products are not the cheapest, their straight-minded & decent management philosophy, determination to fulfill their promise, together with steady quality and professional technical service capability make them trustworthy."

In terms of technical service, it is imperative to solicit new clients and cultivate high-loyalty clients in order to enhance the market share of Everlight Chemical products and generate profits. Everlight Chemical has 40 years of dye manufacturing experience , steady quality supply and reliable, professional technical service team had bridged closely the valuable relationship between customer & Everlight Chemical .